1. ACCEPTANCE OF THE TERMS
CONTAINED HEREIN AND/OR ANY TERMS FOUND, CONTAINED OR PROVIDED ON SANSMART, OR PROVIDED BY SANS.
1.2 DO NOT USE OR CONTINUE TO USE SANSMART, UNLESS YOU, OR ANY USERS,
1.2.2 HAVE CONTINUOUSLY ACCEPTED AND AGREED TO ALL TERMS ON SANSMART, AND/OR ANY OF THE SAME WHICH HAS BEEN
REVISED, AMENDED, MODIFIED, VARIED OR UPDATED FROM TIME TO TIME, AND AT ALL MATERIAL TIMES HAVE NOT WITHDRAWN
SUCH ACCEPTANCE AND AGREEMENT; AND
1.2.3 WHERE APPLICABLE, YOU HAVE INDICATED THAT YOU HAVE READ, ACCEPTED AND AGREED IN THE METHOD OR MANNER AS
PRESCRIBED BY SANS.
1.3 YOUR, OR ANY USERS’, ACCESS, USE OR CONTINUOUS ACCESS AND USE OF SANSMART SHALL BE DEEMED THAT YOU HAVE READ, UNDERSTOOD, ACCEPTED AND AGREED TO ALL THE TERMS ON SANSAMRT, AND/OR ANY OF THE SAME WHICH HAS BEEN REVISED,
AMENDED, MODIFIED, VARIED OR UPDATED FROM TIME TO TIME.
1.4 FURTHER, BY YOUR OR ANY USERS’, USE OR CONTINOUS ACCESS AND USE OF SANSMART, YOU ARE ENTERING INTO A LEGAL
BINDING CONTRACT WITH US.
2.1 Your, and/or any users’, personal data and privacy are important to SANS. Any use of personal data by SANS are subject to
2.2 Your, and/or any users’, use of Sansmart involves, the use or processing of your personal data, whether by necessity and/or
3.LICENCE TO USE
3.2 Any grant of licence to use Sansmart is subject to availability.
3.3 SANS makes no promise or guarantee, that Sansmart and/or the Services: -
3.3.1 are free from any defects, delays, fault, interruption, problems, anomaly, glitches or technical issues;
3.3.2 will meet or be compatible with your requirement, software or telecommunications links, systems or protocols;
3.3.3 are free from any unsuitability, inadequacies, instability, unreliability or inaccuracies found related or arising from Sansmart;
3.4 Your, and/or any users’ access or use of Sansmart may be restricted, limited, interrupted, or subjected to defects or anomalies, which may be caused by many reasons or factors, which include but not limited to work in progress, repairs, software updating exercise,
3.5 We invite you to provide feedback and to report to us of any interruptions, issues, problems, defects or anomalies to Customer Care,
3.6 Your, and/or any users’, access or use of Sansmart shall be at all material time free from commission of any infringement, breach or
3.7 SANS reserves the absolute right, and/or, sole discretion to deny, restrict, limit, terminate, prevent access or use of Sansmart, and, to
4. REGISTRATION AND ELIGIBILITY
4.1 You, and/or any users, are required to be accepted or approved in the registration as a user as well as a member of SANS’
4.2 You are eligible for registration by compliance or adherence to the following: -
4.2.1 You are or have attained the age of eighteen (18) years old or age of majority;
4.2.2 In the event you are a minor, you are registering through or with the consent, supervision or guidance, of your legal guardian, and
4.2.3 You are a citizen, or, permanent residence, or, citizen of other countries but domicile in Malaysia, Singapore, or countries in which
4.2.4 You have provided true, accurate and valid information or data for registration, and update any information or data at soonest
4.3 Your registration is subject to acceptance, revocation, rejection, imposition of any conditions or requirements by SANS. SANS reserves the absolute right and sole discretion in making any acceptance, revocation, rejection, imposition of any conditions or requirements; from
5. ACCOUNT AND SECURITY
5.1 You, and/or any users, may be granted an account/user/member identification code or number (ID) and passwords upon registration.
5.2 SANS reserves the absolute legal right and sole discretion in the issuance, approval, suspension, or the use of any account/user
/member identification code or number (ID) and passwords, at any time without providing any reason or explanation whatsoever.
5.3 In regard to account and security, you agree as follows: -
5.3.1 to keep and secure your ID and password for your own use, and to keep the same in private and confidence;
5.3.2 not to disclose your ID and password to any third party;
5.3.3 to log in and log out securely in each and every use;
5.3.4 to report any unauthorised use or mal-use;
5.3.5 all information and data within and connected to you ID are true, accurate and up to date;
5.3.7 to inform SANS of any problems, errors, bugs, or inaccuracies relating to your account.
5.4 SANS reserves the absolute legal right and sole discretion to terminate your ID and password at any time without providing any
6. YOUR MANNER OF USE
In your access or use of Sansmart, you agree, undertake, covenant NOT to:-
6.1 breach, infringe, violate, contravene, contradict any applicable laws or commit any offence or any actionable civil legal wrongs against any third party;
6.3 cause, permit or authorize the modification, creation of derivative works, or translation of the Services or any contents in Sansmart,
6.4 upload, post, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, alarming,
7. INTELLECTUAL PROPERTY
7.1 Sansmart, all things of Sansmart , all things within or on Sansmart, which include but not limited to, the content, material, works,
7.2 SANS is the owner or licence holder of the Intellectual Property Rights. Some aspects of intellectual property rights belong to third
7.3 No ownership, right or licence is granted directly or indirectly to any party for the access or use of Sansmart, or to use or reproduce
7.4 Through your access and use of Sansmart, you have acknowledged that all the IPR belongs to SANS, and/or, the appropriate licensor
7.5 Further, by and through your access and use of Sansmart: -
7.5.1 You agree to comply with all the IPR laws which includes but not limited to copyright, patent, industrial design, trademark, service
7.5.2 You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the IPR, unless otherwise permitted in writing by request.
7.5.3 You also may not, without our prior written consent, mirror or frame any part or whole of the contents of Sansmart on its platform
7.5.4 You are welcomed to link to the Sansmart from your website, provided that your website does not imply any endorsement by or
8. SERVICES RELATING TO ORDER, SALE AND PURCHASE
8.1 Your access and/or use of Sansmart may include engaging the Services (as defined), which includes: -
8.1.1 ordering of product;
8.1.2 payment of purchase price;
8.1.3 shipping or delivery of product;
8.1.4 refund of payment;
8.1.5 return or exchange of product;
8.1.6 facilitation of membership activities.
8.2 We advise you to read the terms on order, payment, delivery, and return or exchange of products carefully.
8.4 Under Sale of Goods Act 1957 (SOGA 1957), the formation of a contract of sale of goods arises from an “offer” and “acceptance” between the seller and a buyer, and this context in the transaction between your dealing with SANS shall be as more specifically explained as below.
OFFER TO PURCHASE
8.5 Your placement order, and/or effecting of payment shall be your “offer” (within meaning of SOGA 1957) to purchase SANS’
8.6 SANS makes an “acceptance” (within meaning of SOGA 1957) of your order at the point of despatching of the delivery of the
8.7 Whilst SANS, through Sansmart, may be processing your order and payment, the acceptance is not made by SANS until SANS hands
8.7.1 For clarification, although your bank account or credit cards may have monies debited during your ordering process, that does not
8.7.2 You may also refer to Clause 12.9 on refund on payment made arising from non-acceptance of order by SANS
8.8 Before acceptance being made by SANS, SANS reserves the right to cancel your order or not to exercise such right of acceptance.
8.9 In regard to legal technicalities, before acceptance by SANS, there shall only exist “an agreement to sell” within the meaning
8.10 For clarification, SANS’S acceptance is conditional on various factors which include availability of the product.
9.1 Whilst SANS makes every effort to ensure accuracies on availability of products on Sansmart, all orders are subject to availability of the products.
9.2 All orders are subject to acceptance by SANS.
9.3 Although your order may enter into process or being processed on Sansmart online platform, SANS does not guarantee acceptance.
9.4 Some of the products may no longer be available at the time of order, although your order have entered into processing. In such case, where payment is made, payment shall be refunded accordingly.
9.5 As far as required by the relevant applicable laws, we comply and adhere strictly to relevant laws, rules, regulations, directions and
9.5.1 For example, some photos or picture of products are commercial representation only, or are for illustration purposes only and the
9.6 All features, content, specifications, sizes and prices of products and services described or depicted on Sansmart are subject to change at any time without any prior notice. Unless otherwise required by law in which SANS shall have strictly complied with, certain information on weights, measures and similar descriptions may be an approximate and are provided for convenience only. The packaging may differ or vary from that which is shown on Sansmart. If a product offered by SANS is not as described, you may return the same unopened in its
10.1 SANS makes every effort to provide accurate pricing on Sansmart. All pricing on Sansmart is subject to changes from time to time
10.2 The price of a product shall be the price stated on Sansmart at the time which you make an order by completing the order form or
10.3 In the event any Government tax is applicable, you, and/or any users, shall be liable to pay the relevant applicable Government tax, at the applicable prevailing rate as prescribed by the Government from time to time. The Government tax referred to herein may include
10.4 The price of a product shall exclude delivery charges. Therefore, you, and/or any users, shall be liable to pay any applicable delivery
10.5 If the pricing is inaccurate or erroneous, SANS reserves the right to refuse or cancel any order or proceed in a manner which is not
10.5.1 if a product’s correct price is lower than the wrongful/inaccurate stated price, SANS shall charge the lower sum and deliver the
10.5.2 if a product’s correct price is higher than the wrongful/inaccurate stated price, we will not accept the order, but we shall cancel
11.1 We may accept payment by the following available methods: -
11.1.1 by credit cards such as Visa or MasterCard;
11.1.2 debit cards from any licensed banks and financial institutions;
11.1.3 online banking transaction facilities;
11.1.4 e-wallet (if applicable);
11.1.5 through use of valid and permitted use of applicable reward point, redemption point or voucher (as the case maybe).
11.2 SANS reminds you to take precaution and necessary security for all payment transactions. SANS shall not be liable for any credit card or online fraud, scams or syndicated activities.
11.3 All products prices are listed and shall be transacted by the currency of Ringgit Malaysia (RM).
11.4 For security measure for online financial transactions, Sansmart employs Internet`s Secure Sockets Layer (SSL) technology. It encrypts your personal information, which includes credit card number, name, address or others, so that such information are secured in its
11.5 To effect payment, you must be eligible (see Eligibility under Clause 5 above), such as that you must be above the age of 18 or if you are under the age of 18, you have permission or supervision of you parent or guardian.
11.6 Upon you placing or confirming an order to purchase a product, you are required to make and settle full payment of the purchase
11.7 If your payment cannot be processed or completed, the order shall not be accepted. You are advised to contact your credit card issuer or bank or financial institution to resolve any problem concerning the use of your credit card or debit card or online banking account in
11.8 SANS reserves the right to change the payment terms for any order at our absolute discretion from time to time and without prior
REFUND DUE TO NON-ACCEPTANCE OF ORDER
11.9 If payment for any order has been made but the order is not accepted by SANS, you will be entitled to a refund. Your refund depends on the period of time your financial institution needs to arrange for the refund. We shall not be liable or responsible for any loss, damage, cost or expense that you or any person may incur as a result of any delay in any third party processing of any refund.
11.10 In some cases, such as those purchases that are made with value point, redemption point, voucher; a refund may involve reinstating the relevant value point, redemption and voucher accordingly.
12.1 Either party may voluntarily terminate user account at any time for any reason or without any reason whatsoever.
12.2 We reserve absolute right and sole discretion to terminate or suspend use of Sansmart by anyone, at any time for any reason or without any reason whatsoever.
12.3 SANS exercises rights of termination in the following events: -
12.3.1 if you fail and/or neglect to comply or adhere to, or, breach, fallen into default, or attempted breach or fallen into default of, all or
12.3.2 committed an offence, violated, breach, contravene, infringe any laws, by an act, conduct, or, failure to act or conduct.
12.3.3 breach, infringe or violated rights of third party, such as IPR of third party.
12.3.4 act, conduct, or, failure to act or conduct which cause detriment, losses, injury, financially or non-financially, commercially or
12.3.5 you breach any terms of membership.
12.4 You are personally liable for any orders placed or charges incurred by your or through your account prior to termination.
12.5 SANS reserves all right to take any legal action in regard to any antecedent breach, infringement, wrongful acts or conducts which
13.1 SANS is not liable for any faults, defects or loss of data whatsoever arising from your use of Sansmart.
14 WAIVER AND INDEMNITY
14.1 By you access or use of Sansmart, you waive all rights to take action against SANS for any liability arising from such use.
14.2 If through your access or use, you have caused loss damage and injury to SANS, you shall indemnify SANS for liabilities arising
15 GOVERNING LAW AND JURISDICTION
15.1 The terms and any disputes or claims arising out of or in connection with its subject matter (including any non-contractual matters
16.1 No user shall assign or novate any rights, benefit, interest arising from the terms herein to any third party without the written consent or approval by SANS.
17 CHANGES AMENDMENTS VARIATION
17.1 All the terms, conditions and provisions contained herein are subject to changes, amendments, modification, deletion, removal or
18 INTERPRETATION AND MEANING
The following words shall have the following meanings unless the context otherwise states:-
means the Government of Malaysia, which may include any legislature, administrative,
quasi-administrative, executive or judicial arm; ministries, department, governmental
agencies, anybody exercising any supervisory or administrative function and roles, whether or not on in any Federal Territories or State in Malaysia;
means SANS 360 Sdn. Bhd., and/or, it’s related, associated or affiliated companies;
“Sansmart”, “Sansmart Online Platform”
means the software applications and/or content application which includes desktop or
mobile application (mobile apps) and website of sansmart.co
means the services as provided under Clause 9.1
Last updated: 9 October 2020
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